Refund policy

Refund & Return Policy
Golden Years Boutique

Overview
Golden Years Boutique offers a 30-day return period. This means you have 30 days from the date you receive your order to request a return.

To be eligible, items must be unworn, unused, with tags attached, and in their original packaging. A receipt or proof of purchase is also required.

To start a return, please contact us at info@GoldenYearsBoutique.com. Once approved, we will provide detailed instructions and the return shipping address. Returns sent without prior authorization will not be accepted.

Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.

Non-Returnable Items
The following items are not eligible for returns:

  • Perishable goods (e.g., food, flowers, plants)

  • Customized or personalized products

  • Personal care products (e.g., beauty items)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you are unsure whether your item is returnable, please contact us before making a return request.

Exchanges
For exchanges, the fastest process is to return your original item for approval and place a separate order for the replacement item once your return is accepted.

Refunds
Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds will be issued automatically to your original payment method. Please note that processing times may vary depending on your bank or credit card provider.

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.

  • Returned items must be in original condition, with packaging and tags intact. Items that have been worn, washed, or altered are not refundable.

  • Original shipping fees are non-refundable.

International Orders
International customers are responsible for return shipping costs, duties, and taxes. We cannot refund taxes or duties charged by customs authorities.

Customer Responsibility
Returned items remain the responsibility of the customer until received by us. Please ensure items are securely packaged to avoid damage during transit.

Keep proof of postage in case you need to track your return. We are not responsible for items lost or damaged due to improper packaging or incorrect shipping information.

Golden Years Boutique is not responsible for failed deliveries due to incorrect order information, refusal of shipment confirmation, or other customer negligence. If you notice errors in your order, contact us immediately at info@GoldenYearsBoutique.com with your order number and correct details.

Shipping Fees

  • If the return is initiated by the customer, they are responsible for all shipping fees, based on the shipping service selected.

  • If the return is due to our error (e.g., defective or incorrect item), Golden Years Boutique covers the return shipping cost.

Contact Us
For any questions regarding returns or refunds, please email info@GoldenYearsBoutique.com.